Effective Date: 14/05/2025
At LeanandCleanClothing.co.uk, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a clear and fair return and refund policy for physical goods purchased from our store.
1. Returns
You may return most new, unopened items within [X] days of delivery for a full refund. Items must be in their original condition and packaging.
- To initiate a return, please contact us with your order number and reason for return.
- Returns must be authorized before being sent back.
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
2. Non-Returnable Items
The following items are not eligible for return:
- Perishable goods (e.g., food, flowers)
- Personalized or custom-made items
- Opened or used items (unless defective)
- Gift cards or downloadable products
3. Refunds
Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.
- If you haven’t received a refund after 10 business days, please check with your bank or credit card company before contacting us.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us.
5. Shipping Returns
For returns contact us get in touch with us here.
You are responsible for the return shipping cost unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.
6. Cancellations
If you need to cancel your order, please contact us within [X] hours of placing it. If the order has already been processed or shipped, you will need to initiate a return once you receive it.
7. Contact Us
If you have any questions about our Refunds and Returns Policy, please get in touch with us here.